Shipping Policy

Last updated: September 11, 2026

Thank you for shopping with FELIZ SHOP. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

All orders are processed after payment has been successfully received.

Please allow [1–3 business days] for your order to be processed and prepared for shipment. Orders are generally processed Monday through Friday, excluding holidays.

During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Once your order has been shipped, estimated delivery times are:

• Standard Shipping: [5–10 business days]
• Express Shipping: [2–5 business days, if available]

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier delays, holidays, or circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address, order size, and the shipping method selected.

Any free-shipping promotions or minimum order requirements will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice that your shipping address is incorrect, contact us as soon as possible at desifelizhaugaard@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us at desifelizhaugaard@gmail.com as soon as possible and provide your order number and photos of the damaged package and/or product.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier. You may also contact us and we will do our best to assist you.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, VAT, or other fees that may be charged by the destination country.

These charges are not included in the product or shipping price unless otherwise stated at checkout.

Shipping Delays

While we do our best to meet estimated delivery times, FELIZ SHOP is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, holidays, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact us at desifelizhaugaard@gmail.com and we will do our best to help.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

FELIZ SHOP
Email: desifelizhaugaard@gmail.com

We are happy to help with any shipping-related questions.

Thank you for shopping with FELIZ SHOP!